Refund Policy

Refund Policy – MarjanTech

At MarjanTech, we value our customers and stand behind the quality of our products. This Refund Policy outlines the conditions under which refunds may be issued.

Eligibility for Refund

A refund may be approved if:

  • The product received is defective, damaged, or incorrect

  • The refund request is made within 7 days of receiving the order

  • The product is unused, in its original packaging, with all accessories included

⚠️ Certain items such as earbuds and personal-use electronic products may not be eligible for a refund once opened, unless found to be defective.

Non-Refundable Items

Refunds will not be issued if:

  • The product has been used, damaged, or altered

  • Original packaging, manuals, or accessories are missing

  • The refund request is made after the allowed time period

  • Damage is caused by misuse, improper handling, or unauthorized repair

  • Items purchased during clearance or promotional sales (unless defective)

Refund Process

  1. Contact our customer support team with your order number and reason for refund

  2. Our team will review your request and provide return instructions

  3. Once the product is received and inspected, we will notify you of the refund status

📞 Customer Support: +971 526704217

Refund Method & Timeline

  • Approved refunds will be issued to the original payment method

  • Refund processing may take 5–10 business days, depending on your bank or payment provider

  • Shipping charges (if applicable) are non-refundable, unless the return is due to our error

Exchanges

If you prefer an exchange instead of a refund, we are happy to assist, subject to product availability.

Our Commitment

We are committed to delivering high-quality products and a smooth shopping experience. If there is ever an issue with your order, our team will work with you to find a fair and quick solution.

Thank you for shopping with MarjanTech.

🌐 Website: marjantech.ae
📞 Support: +971 526704217